Customer Service
You don't need to take a number or stand in line here! We won't tell you "One moment please...."! Most of your questions can be answered here on our Customer Service page. For those that can't, send us an e-mail and we'll get back to you faster than a speeding bullet. Okay, maybe not THAT fast; but we will try our best to answer all e-mails within 24 hours. Order Options We have a user-friendly and secure shopping cart for your online purchases. However, if you prefer to order by phone or mail please read the following information. By Phone: 734 891-4359 - We will ask for your name, phone number, shipping address, and credit card information. Credit card information includes type of card (Master Card or Visa), card number, expiration date, 3 digit security code (also known as CVV2 code and located on the back signature panel), and the zip code linked to the credit card billing address. If you reach our voice-mail, please leave your name, phone number, best time to call you back, and reason for calling. We are not always able to man this phone, but will return your call as soon as possible. By Mail: Nature Lite Candle Co., 36942 Greenbush Rd., Wayne, MI 48184-1129 - If you prefer to send your payment by mail, we accept money orders, cashier checks, and personal checks. You can either call us for the total with shipping and any applicable taxes or you may fill out your shopping cart and select "Money Order" as your form of payment. NOTE: We will not ship out orders until payment is received. Shipping Information Shipping Options - We offer USPS Parcel Post, USPS Priority, and UPS. We use shipping software to calculate our shipping fees and do not charge handling fees. We also offer USPS Flat Rate shipping when a USPS shipping service is selected if it is cheaper than the existing rate. NOTE: The adjustment will not show up in the shopping cart; we will manually adjust the total before processing the payment. Damaged Merchandise and Insurance - Nature Lite Candle Co. takes great care in packaging your order. However, damages due to shipping services are out of our control. UPS shipping includes insurance. USPS insurance is optional. Please notify us on your order (there is a comment field available) if you would like insurance. We charge the current USPS Insurance Rates for the corresponding amount. This charge will be manually added to your order total and will not be reflected in your shopping cart. If you receive a damaged package please keep the packaging as the shipping carrier will want to see it. Contact us immediately via e-mail and include your order number and list the damage. If you have the resources to send us a picture it would be appreciated. We will follow up with the shipping carrier. International Orders - If you are located outside of the United States and would like to purchase our products we may be able to help you, please contact us as our shopping cart does not offer international ordering.
To obtain the status of an order, enter the confirmation number and click Go!.
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